Hotel PMS platforms handle hundreds of data points per property per day — reservations, guest preferences, room assignments, housekeeping, billing. But staff still toggle between screens, export to spreadsheets, and rely on tribal knowledge to make decisions. Every PM at a hotel PMS company knows their users want AI. But building it means model orchestration, memory, auth, evals, deployment pipelines — months of infrastructure before a single assistant goes live.
With Sidenet, you embed an in-app chat inside your PMS. Behind it, a network of specialist AI assistants — each trained for a specific job — responds to your users' natural language requests. The orchestrator routes each question to the right specialist. Your users just see instant, contextual answers.
Each of these assistants can be built, configured, and shipped using Sidenet — no AI engineering required.
Automates personalised guest communications, upsell offers, and pre-arrival preparation based on CRM and reservation data.
Front desk saves ~15 minutes per returning guest. Upsell conversion increases because offers are personalised, not generic. Guest satisfaction improves because the hotel remembers them.
Prioritises repair tickets based on urgency, guest impact, and staff availability. Suggests scheduling and escalation.
Faster resolution. Fewer guest complaints. Maintenance teams get clear, prioritised options instead of a flat queue.
Gives GMs instant access to key performance metrics — occupancy, ADR, RevPAR — through natural language queries.
GMs get answers in seconds instead of pulling reports. Data-driven decisions become the default, not the exception.
Ensures operations meet labour laws, health codes, and brand standards. Flags issues before they become violations.
Proactive compliance. Fewer audit surprises. Lower risk for property managers.
Instant answers to SOPs, policies, onboarding questions, and shift-related queries from internal company documents.
New hires get answers instantly. Managers stop fielding repetitive policy questions. Consistency across shifts and properties.
Embed the Sidenet chat in your PMS with a single line of code.
Configure your hotel AI network in Studio — connect a Guest Ops agent, Maintenance agent, Revenue agent, and more. Assign tools (your PMS API, CRM, scheduling system).
Test internally, then ship to your hotel customers. Monitor performance with traces, feedback, and scoring.